Frequently Asked Questions

At ZoomCare, accessing and managing your medical records and test results is straightforward through your patient portal:

‍Viewing and downloading medical records:

‍1. Log in to your Patient Portal or Patient Information Center.

2. Navigate to "My Health" on the left-hand menu.

3. Under "My Health," click on the "Visit Notes" tab to view your medical records or the "Test Results" tab to see individual results and download them.

4. The page displays document names, types, and provider names for each document. The five most recent documents are shown initially; click "See more" to view older documents.

5. Click "View document" to preview and print or download it.

‍Sharing medical records and test results:

‍1. Log in to your Patient Portal or Patient Information Center.

2. Navigate to "My Health" on the left-hand menu.

3. Click on the "Health Records" tab to access the Health Records page.

4. Specify the dates of service for the health information you want to download or share.

5. Choose your preferred method: To download, click the "Download" button. To email, click the "Email" tab and ensure the correct email address is entered (emails cannot be canceled or recovered once sent).

‍Support and assistance:

‍Encountering any difficulties? You can message us directly from your portal, email us at health@zoomcare.com, or call us at 971-256-0049. For faster processing, please specify the records you need and where you'd like them sent.

‍Note for parents: If your child is 13 years or older, they can create their own portal account. According to HIPAA, patients aged 13 or older may need to authorize access for a parent/legal guardian. If you don't see your child's records online, use the contact methods above to request access.

If you recently visited and need a doctor's note for work or school, simply log in to your portal and send us a message requesting the letter. Include the specific dates for which you need the excuse so our provider can review and process your request. Once the letter is written, you'll receive it back through your portal. If you don't have access to the portal, you can email us at health@zoomcare.com. If you haven't had a recent visit and require a doctor's note, please schedule an appointment with us so we can evaluate your situation and provide the necessary documentation.

We're here to help! If you have a medical follow-up question, simply send us a message via your portal. Your dedicated care team will promptly review and address your inquiry. Don't have access to a portal? No problem! Just reach out to us via email at health@zoomcare.com.

At ZoomCare, accessing and managing your medical records and test results is straightforward through your patient portal:

‍Viewing and downloading medical records:

‍1. Log in to your Patient Portal or Patient Information Center.

2. Navigate to "My Health" on the left-hand menu.

3. Under "My Health," click on the "Visit Notes" tab to view your medical records or the "Test Results" tab to see individual results and download them.

4. The page displays document names, types, and provider names for each document. The five most recent documents are shown initially; click "See more" to view older documents.

5. Click "View document" to preview and print or download it.

‍Sharing medical records and test results:

‍1. Log in to your Patient Portal or Patient Information Center.

2. Navigate to "My Health" on the left-hand menu.

3. Click on the "Health Records" tab to access the Health Records page.

4. Specify the dates of service for the health information you want to download or share.

5. Choose your preferred method: To download, click the "Download" button. To email, click the "Email" tab and ensure the correct email address is entered (emails cannot be canceled or recovered once sent).

‍Support and assistance:

‍Encountering any difficulties? You can message us directly from your portal, email us at health@zoomcare.com, or call us at 971-256-0049. For faster processing, please specify the records you need and where you'd like them sent.

‍Note for parents: If your child is 13 years or older, they can create their own portal account. According to HIPAA, patients aged 13 or older may need to authorize access for a parent/legal guardian. If you don't see your child's records online, use the contact methods above to request access.

If you need paperwork completed by your provider for Sports Physicals, Family Leave of Absence, Worker's Compensation, or Auto Insurance Claims, you can initiate the process through your patient portal. Simply send us a message and attach the PDF file that your provider needs. This allows us to prepare the necessary documents ahead of your visit or afterwards.

Please keep in mind that if the form contains questions we cannot answer based on your recent visit, you may need to schedule another appointment. Forms requiring a physical evaluation (such as range of motion or gait) should be completed during an in-clinic visit. Once we have all the required information, expect your completed documents within 1-2 days.

Questions still lingering? Feel free to send us a message via your patient portal or give us a call at 844-966-6777.

At ZoomCare, all vaccinations you receive are documented in your health records and care summaries, which you can conveniently access through your patient portal's "Health Records" tab. This includes any vaccinations that are also logged with the state vaccine registry.

If you require a detailed report of your vaccination history, you have a couple of options available: You can contact the State Vaccine Registry directly to obtain this information. Alternatively, you can send us a message via your patient portal to request your vaccine or immunization history. Additionally, you can reach out to us via email at health@zoomcare.com.

Missing a record? If you're missing a record in your patient portal, don't worry. You can send us a message directly from your portal, email us at health@zoomcare.com, or give us a call at 971-256-0049.

The cost of our services varies depending on the care you receive. Typically, you'll be billed for the office visit along with any labs, tests, or medications provided during your clinic visit. You can view a comprehensive list of our services and associated costs, including our specialty clinics, in our Pricing and Insurance hub.

Please note: Services ordered by ZoomCare but performed at an external facility will be billed according to that facility's rates and collected by them.

For Medicare patients, we currently offer services at a limited number of clinics in the Seattle area, specifically at our Edmonds and Woodinville locations. We're actively exploring opportunities to expand our availability in the near future. Keep an eye on our clinic location pages to see which clinics accept Medicare.

Unfortunately, we are unable to accommodate Medicaid patients at this time, even at our uninsured rates, due to specific legal requirements set by Medicaid.

We accept most health insurance plans, including auto insurance and worker's comp.

The ability to bill your plan depends on your Insurance Payer, plan type, and whether we are a participating provider in your insurance network. We recommend contacting your insurance company or using their "Find a Provider" tool to determine if we can bill your insurance and whether we are In-Network or Out of Network.

For insurance plans we do not participate in, such as Tricare, travel insurances, or limited coverage plans, you can take advantage of our uninsured rates found here.

Please note, we have limited clinics that can see Medicare patients, currently located in the Seattle area at our Edmonds and Woodinville Clinics. Keep an eye on our clinic location pages to see which clinics accept Medicare.

Unfortunately, we are unable to provide care to Medicaid patients at this time, even at the uninsured rate.

If your account is in collections, it means we've made multiple attempts to contact you via phone, text, email, and mailed statements to your verified address on file regarding outstanding balances for services rendered. If payment isn't received after these attempts, your account is transferred to our partner, QuickCollect. After this transfer, payments must be made directly through QuickCollect.

Here's how to pay QuickCollect:

You can pay online by clicking here or call 800-252-6322 to make a payment using your credit card.

To manage your payment methods, log in to your patient portal and go to "Billing & Payments". Click on the "Manage Payment Methods" tab to add or update your credit card information, including your billing address.

For payments, you can use any card without saving details if you prefer to enter them at the time of payment.

Please note: If you haven't had a visit with us but have a patient portal, the "Manage Payment Methods" option won't be available.

To review your billing details and make payments, log in to your patient portal and go to "Billing & Payments." Here, you can see a breakdown of costs for previous visits, including adjustments made by your insurance, their payments, and your remaining balance.

You can also conveniently make payments towards your balance. Please note, overdue balance notifications will be sent until the balance is settled. You can choose to receive these notifications via text, email, or mail to your registered address.

ZoomCare is not a hospital ER. If you have a serious but not life-threatening emergency, we'll direct you to ZoomCare Super. Alternatively, you can schedule directly at zoomcare.com or through the iOS App. At Super, you'll receive care from board-certified Emergency Doctors equipped with CT scans, ultrasound, digital x-rays, on-site labs, medications, and more.

For life-threatening emergencies, please go to the nearest ER or call 911.

ZoomCare’s Super clinic can treat 80% of the reasons adults and kids go to the emergency room, and it can do so faster, cheaper, and more efficiently. That’s right—our Emergency Care costs a quarter of what you’d pay at a traditional ER and involves half the wait time.

Compared to a traditional ER, Super is affordable, fast, and stress-free. In most cases, you can get in and out in about 60 minutes—compare that to the 2 hours and 16 minutes it takes for a typical ER visit. Even better, a Super visit is about one-fourth of the cost of a typical ER visit, which averaged $2,096 in 2018.

The Super Clinic is staffed with board-certified Emergency Doctors—the same doctors you’d see at a hospital ER. Super can handle many conditions that typically lead people to the ER, such as broken bones, severe abdominal pain, and much more.

Here’s a good rule-of-thumb: If you have an urgent medical issue that's not life-threatening enough to require an ambulance, head over to Super. Our board-certified Emergency Doctors are here every day from 7 a.m. am to midnight, ready to provide IV fluids, labs, medications, CT scans, x-rays, and ultrasound services.For life-threatening emergencies, please go directly to the nearest ER or call 911.

If you are submitting your care to Worker's Compensation Injury, you will need to fill out one of these forms for your first visit.

For patients in Oregon:

Oregon Worker's Compensation - English.pdf

Oregon Worker's Compensation - Spanish.pdf

To complete the form:

1. Download the form based on your location and language

2. Fill each out. You can either use a pdf editor to select your answers digitally or print the document and take a picture of your answers.

3. Respond to the email from "provider@zoomcare.com" with your attached documents

For patients in Washington: Go to this url, to fill out the form.

Please ensure you bring any necessary paperwork to your visit and review it beforehand to complete any student, patient, or parent/guardian sections before your appointment begins. Below, we've included a few commonly used forms, but your specific program, school, or sport may require additional forms.

Print the form required for your sport, school, or program, or download one of the commonly used forms provided below.

Fill out all fields designated for the student, patient, or parent/guardian.

Bring the partially completed form with you to your visit, and your ZoomCare provider will assist with the rest.

Attachments:

Oregon Sport Physical Form

Washington Sport Physical Form

Generic AAP Form

No, we do not provide service animal certifications.

Absolutely! To begin your Workers' Compensation case with us, we need to be your initial provider, unless your evaluation was done at an Emergency Room.

If you have been seeing another provider, they'll need to refer you to us, and you'll need to coordinate with your Adjuster for claim approval.

Start the process by filling out an accident report with your employer. In Oregon, this form is known as an 827 Form, and in Washington, it's the Labor & Industries Accident Form.

Please note: Both Oregon and Washington laws mandate that employers must use a Workers' Compensation company, either through the state or a commercial agency. Direct payment for medical care by your employer is not permitted under any circumstances.

At ZoomCare, we handle refills for mental health medications as part of our comprehensive care. If your medications were initially prescribed by a ZoomCare provider, simply schedule a follow-up visit with our Mental Health team. During your appointment, your provider will assess your current condition and discuss your medication needs before renewing your prescription.

If your mental health medications were not initially prescribed by ZoomCare, please schedule a visit for evaluation. During this appointment, our provider will determine if continuing your current medication is appropriate and issue a prescription accordingly. To streamline your visit, please bring any current medication bottles with you.For a smoother experience, you can also contact your previous provider to send your medical records to us before your visit. Medical records can be emailed to health@zoomcare.com or faxed to 866-859-8195.

At ZoomCare, we prescribe medications based on evidence-backed protocols. However, we do not prescribe medication-assisted therapy for opioid use disorder (such as methadone, buprenorphine, or Suboxone), long-acting injectable antipsychotics (like haloperidol decanoate or Abilify Maintena), or benzodiazepines.

For stimulant medications, ZoomCare may prescribe Adderall, Ritalin, amphetamine-dextroamphetamine, methylphenidate, Dexedrine, and Vyvanse.

Yes, we see thousands of kids every month! Our team of dedicated providers is trained to address a wide range of illnesses and injuries affecting children. While we offer comprehensive pediatric care, please note that ZoomCare currently does not provide services for pediatric well-child visits or administer pediatric vaccines. If you have any specific health concerns for your child, feel free to reach out to us for assistance!

Your provider will assess your current health needs during your visit to determine if any labs or tests are necessary. Depending on the type of test required, our team will collect specimens and arrange for processing. We operate our own Central Lab for common tests, ensuring quicker results. For a broader range of tests, we partner with Labcorp.

If imaging is needed, we may conduct X-rays, ultrasounds, or CT scans at our own facilities.

Otherwise, we'll refer you to a local imaging center.

Currently, we are unable to accept labs or imaging tests ordered by external providers.

For any further questions, reach out via your patient portal, email us at health@zoomcare.com, or give us a call at 844-966-6777.

We offer two COVID-19 testing options: Rapid Antigen Tests and PCR Tests. Both options require a clinic visit and are available for everyone—adults and kids—whether you have symptoms or not. If you think you may need a COVID-19 test, just follow these simple steps:

1. Learn more about our COVID-19 Testing Options and visit costs.

2. Schedule a Rapid Antigen Test or PCR Test at an available clinic, date, and time of your choice.

3. Arrive to your visit 5 minutes early and be sure to bring your mask, photo ID, insurance card, and debit/credit card.

4. A provider will see you at your scheduled visit time, review your symptoms, administer the test, and recommend possible treatment plans if needed.

5. At check out, payment for your visit will be collected. We can bill most insurance plans or, if you don't have insurance, check out our uninsured rates.

We’re here to make testing easy and stress-free. See you soon!

Yes, you can schedule a same-day ZoomCare visit at zoomcare.com or on the iOS App to start your PPD/Tuberculosis test. Just add "PPD or TB Test" as your reason for the visit.

To get your results, simply return to any ZoomCare clinic within 48-72 hours to have the test checked. No need to schedule an appointment for this—just stop by any of our locations to get your results read. You don't have to return to the same clinic where you had the test placed. You might have to wait a few minutes for your provider to interpret the results.

Note: If your school or work requires paperwork to be filled out, please bring it with you when you get your results read.

Nearly all ZoomCare clinics can order and process most lab tests. For tests we can't handle on-site or at our Central Lab, we partner with Labcorp to get your results. Depending on the specific tests needed and clinic availability, we will collect your specimen during your visit. In some cases, we might refer you to another clinic or select test centers outside of ZoomCare for specimen collection.

Once your labs are processed and we receive your results, your provider will be notified and will contact you with your results and next steps in your treatment plan. It's important to note that we cannot accept external lab orders; we can only process labs ordered by a ZoomCare provider.

Some clinics in Oregon and Washington offer imaging services. When scheduling an appointment online or via the app, click "Service available at this clinic" to check if imaging is available. You can also call us at 844-966-6777 for guidance.

Please note: We currently do not accept lab or imaging orders from external providers.

In order to provide the best care for you during your Imaging visit, we kindly ask that you review the respective imaging preparation instructions below. If you don't know which type of imaging your Provider ordered, you can find your imaging order in your Visit Summary located in the "My Visits" section of your account.

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Ultrasounds

Abdomen: Nothing by mouth* for 6-8 hours prior to exam

Pelvis or Renal/Kidney: Arrive with a full bladder. Drink 32 oz. of water 1 hour prior to exam; do not urinate

OB/Obstetric: Arrive with a full bladder. Drink 32 oz. of water 1 hour prior to exam; do not urinate

*Nothing by mouth means you should not have food or water during the time frame specified. You should also avoid smoking and chewing gum. If you need to take medications, you may do so with a small amount of water.

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CT Scans

Abdomen, Pelvis, or Abdomen and Pelvis: Arrive 1 hour before your exam is scheduled to start.

Liver, Adrenals, Renal, or Pancreas: Arrive 30 minutes before your exam is scheduled to start.

All other CT Scans (with or without IV contrast): Arrive 5 minutes before your exam is scheduled to start.

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For all CT Scans:

* Wear loose clothing free of metal detailing. We’ll lend you some clothes if anything you own contains metal.

* Remove any jewelry around the area you’re having scanned (or let us know if that’s not an option).

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X-Rays:

‍No specific preparation instructions for X-Rays. We'll see you at your visit time!

We value your privacy and comply with state guidelines, which may affect the ability to delete your account.

Note: State laws determine how long medical records must be retained, which forms the basis for ZoomCare's compliance policy. Please refer to the link for the state where you received care for more details.

* Oregon

* Washington

To delete your account online, go to Security Settings in your Patient Portal Account. If you encounter any difficulties, feel free to email us at health@zoomcare.com or call our patient support center at 844-966-6777.

For more information on how we handle your privacy, check out our Privacy Policy and Notice of Privacy Practices.

We aim to make every visit seamless, but we understand that challenges can sometimes arise.

Rest assured, we have a dedicated team ready to address any concerns or issues you might encounter during your visit. For assistance, simply send us a message via your portal, email us at health@zoomcare.com, or call our Patient Support Center at 844-966-6777. Our team is here to help and resolve most situations, and all interactions are documented for quality purposes.

Your satisfaction is our priority, and we're committed to ensuring your experience is a positive one.

We're committed to your privacy and security. Send us a message here. We'll investigate and get back to you within 24 hours.