You bet we do! ZoomCare accepts Medicare at all clinic locations.
While Medicare is a federal program primarily for individuals aged 65 and older, Medicaid is a joint federal and state program that offers health coverage to low-income individuals and families, regardless of age and based on financial need and other criteria.
Good question! We recently updated our Electronic Health Record system (EHR) to make sharing medical records across providers as seamless as possible. If you are having any issues with the transfer of your information, please do not hesitate to reach out to our Patient Support Center at 844-966-6777.
Medicare covers a portion of certain healthcare services, but sometimes secondary insurance is needed. We always recommend chatting with your insurance provider ahead of time to determine how much services will cost. Visit our Pricing & Insurance hub to see which insurance plans we accept, and what prices look like without insurance too.
Same-day visits are the name of the game at ZoomCare! We know it’s important to have access to care when you need it most, which is why we are here for you and ready to serve! Same-day visits are often available at ZoomCare!
Yes, and we encourage it! Some of our Specialties are available in select markets only. Be sure to navigate to the clinic location you are interested in to determine which services are accessible. Additionally, you can explore our services hub to determine exactly which Specialities are available throughout Oregon and Washington.
You bet! Every ZoomCare clinic across Oregon and Washington now accepts Medicare coverage.
Medicare doesn’t cover visits with Naturopathic Doctors (NDs). If you’d still like to see an ND, give us a call to schedule. You’ll need to sign a waiver to proceed.
We’ve made a few changes and won’t be offering stand-alone flu shot visits this season. However, we’re still here to keep you protected. If you’re coming in for a visit, just let your provider know you’d like a flu shot! We’ll happily add it to your appointment—easy peasy.
Due to state and federal policy, ZoomCare is not currently accepting Medicaid or other state-funded insurances. This includes dual eligible patients with Medicare as their primary insurance and Medicaid as their secondary.
We also cannot provide care to those with coverage from the Oregon Health Plan (OHP) or Washington’s Apple Health—both of these plans are Medicaid programs. However, patients with TRICARE coverage are welcome, though they will be responsible for the full cost of their visit at checkout.
Absolutely! Most Medicare Advantage plans are accepted at all ZoomCare clinic locations, beginning January 1, 2025. Both Medicare in Portland, Oregon and Medicare in Seattle, Washington are now yours for the taking—in addition to locations throughout Sale and Eugene, Oregon and Vancouver, Washington too. We always recommend chatting with your insurance provider before receiving care to better understand coverage allowance and limitation.
When you first receive Medicare coverage, you're entitled to a special visit called "Welcome to Medicare." The great news is, this visit is available at ZoomCare! You can complete it right away or at a later time—whatever works best for you.
During this one-time visit, we'll review your health history, offer preventive screenings, and help create a personalized wellness plan just for you. It’s the perfect way to get started with your Medicare benefits! It’s important to note that this special visit cannot be scheduled online. However, if you’re ready to schedule, please call our Patient Support Center at 844-966-6777.
The Medicare open enrollment period runs from October 15 to December 7 each year. During this time, beneficiaries can make changes to their Medicare plans, including switching plans or enrolling in new ones.
Medicare is available to individuals aged 65 and older, as well as those with a disability, end-stage renal disease, or ALS. Visiting a government regulated site is the best resource for determining eligibility! For our Oregon residents, this resource walks you through the details well. For our Washington community, take a look at this hub!
At ZoomCare, accessing and managing your medical records and test results is straightforward through your patient portal:
Viewing and downloading medical records:
1. Log in to your Patient Portal or Patient Information Center.
2. Navigate to "My Health" on the left-hand menu.
3. Under "My Health," click on the "Visit Notes" tab to view your medical records or the "Test Results" tab to see individual results and download them.
4. The page displays document names, types, and provider names for each document. The five most recent documents are shown initially; click "See more" to view older documents.
5. Click "View document" to preview and print or download it.
Sharing medical records and test results:
1. Log in to your Patient Portal or Patient Information Center.
2. Navigate to "My Health" on the left-hand menu.
3. Click on the "Health Records" tab to access the Health Records page.
4. Specify the dates of service for the health information you want to download or share.
5. Choose your preferred method: To download, click the "Download" button. To email, click the "Email" tab and ensure the correct email address is entered (emails cannot be canceled or recovered once sent).
Support and assistance: Encountering any difficulties? You can message us directly from your portal, email us at health@zoomcare.com, or call us at 844-966-6777. For faster processing, please specify the records you need and where you'd like them sent.
Note for parents: If your child is 13 years or older, they can create their own portal account. According to HIPAA, patients aged 13 or older may need to authorize access for a parent/legal guardian. If you don't see your child's records online, use the contact methods above to request access.
Need help with the ZoomCare App on iOS or Android? We've got you covered! Here are a few easy ways to get in touch:
Message us: Send a message via your patient portal, and our dedicated team at the Patient Support Center will respond within 24 hours.
Email us: If the issue is with your portal, email us at health@zoomcare.com.
Call us: Prefer a direct conversation? Call us at 844-966-6777. Our knowledgeable Patient Support Center associates are ready to guide you through any challenges you may encounter.
Pro tip: We might ask for screenshots or recordings to help us diagnose the issue. We're here to make your experience with the ZoomCare App smooth and hassle-free!
Having trouble accessing your ZoomCare account? No worries, we’ve got you covered!
To reset your username or password, just visit the login page and select "Reset Password." Be sure to use the email address associated with your account as your username.
If you're not sure which email is linked to your account or if you're encountering technical issues, our dedicated Patient Support Center is here to help. Call us at 844-966-6777, or send an email to health@zoomcare.com, and we'll get back to you within 24 hours.
We value your privacy and comply with state guidelines, which may affect the ability to delete your account.
Note: State laws determine how long medical records must be retained, which forms the basis for ZoomCare's compliance policy. Please refer to the link for the state where you received care for more details.
* Oregon
* Washington
To delete your account online, go to Security Settings in your Patient Portal. If you encounter any difficulties, feel free to email us at health@zoomcare.com or call our patient support center at 844-966-6777.
For more information on how we handle your privacy, check out our Privacy Policy and Notice of Privacy Practices.
We aim to make every visit seamless, but we understand that challenges can sometimes arise.
Rest assured, we have a dedicated team ready to address any concerns or issues you might encounter during your visit. For assistance, simply send us a message via your patient portal, email us at health@zoomcare.com, or call our Patient Support Center at 844-966-6777. Our team is here to help and resolve most situations, and all interactions are documented for quality purposes.
Your satisfaction is our priority, and we're committed to ensuring your experience is a positive one.
We're committed to your privacy and security. Send us a message through your patient portal. We'll investigate and get back to you within 24 hours.
Absolutely! IUDs are part of our comprehensive Women's Health services at ZoomCare.To schedule your IUD visit, just follow these easy steps:
1. Visit zoomcare.com or use our user-friendly app.
2. From the drop-down menu, select Women's Health.
3. Choose the time, location, and doctor that best suit your needs.
4. Log into your existing account or create one if you're new (you must be over 18 years old).
5. When asked "What's the reason for your visit?" specify "IUD Placement" as your reason.
We’re here to make your experience smooth and convenient. See you soon!
Your provider will assess your current health needs during your visit to determine if any labs or tests are necessary. Depending on the type of test required, our team will collect specimens and arrange for processing. We operate our own Central Lab for common tests, ensuring quicker results. For a broader range of tests, we partner with Labcorp.
If imaging is needed, we may conduct X-rays, ultrasounds, or CT scans at our own facilities.
Otherwise, we'll refer you to a local imaging center.
Currently, we are unable to accept labs or imaging tests ordered by external providers.
For any further questions, reach out via your patient portal, email us at health@zoomcare.com, or give us a call at 844-966-6777.
We offer two COVID-19 testing options: Rapid Antigen Tests and PCR Tests. Both options require a clinic visit and are available for everyone—adults and kids—whether you have symptoms or not. If you think you may need a COVID-19 test, just follow these simple steps:
1. Learn more about our COVID-19 Testing options and visit costs.
2. Schedule a Rapid Antigen Test or PCR Test at an available clinic, date, and time of your choice.
3. Arrive at your visit 5 minutes early and be sure to bring your mask, photo ID, insurance card, and debit/credit card.
4. A provider will see you at your scheduled visit time, review your symptoms, administer the test, and recommend possible treatment plans if needed.
5. At check out, payment for your visit will be collected. We can bill most insurance plans or, if you don't have insurance, check out our uninsured rates.
We’re here to make testing easy and stress-free. See you soon!
Yes, you can schedule a same-day ZoomCare visit at zoomcare.com or on the iOS App to start your PPD/Tuberculosis test. Just add "PPD or TB Test" as your reason for the visit.
To get your results, simply return to any ZoomCare clinic within 48-72 hours to have the test checked. No need to schedule an appointment for this—just stop by any of our locations to get your results read. You don't have to return to the same clinic where you had the test placed. You might have to wait a few minutes for your provider to interpret the results.
Note: If your school or work requires paperwork to be filled out, please bring it with you when you get your results read.
Yes, we carry the most common vaccines for adults at all ZoomCare locations. However, please note that we do not offer pediatric vaccines. If you require a vaccine that we don't have in stock, we can provide a prescription for you to obtain it at a local pharmacy or immunization clinic.
You can easily schedule your visit online at zoomcare.com or through our app. Explore more information about our vaccines and pricing.
Nearly all ZoomCare clinics can order and process most lab tests. For tests we can't handle on-site or at our Central Lab, we partner with Labcorp to get your results. Depending on the specific tests needed and clinic availability, we will collect your specimen during your visit. In some cases, we might refer you to another clinic or select test centers outside of ZoomCare for specimen collection.
Once your labs are processed and we receive your results, your provider will be notified and will contact you with your results and next steps in your treatment plan. It's important to note that we cannot accept external lab orders; we can only process labs ordered by a ZoomCare provider.
Some clinics in Oregon and Washington offer imaging services. When scheduling an appointment online or via the app, click "Service available at this clinic" to check if imaging is available. You can also call us at 844-966-6777 for guidance.
Please note: We currently do not accept lab or imaging orders from external providers.
In order to provide the best care for you during your Imaging visit, we kindly ask that you review the respective imaging preparation instructions below. If you don't know which type of imaging your Provider ordered, you can find your imaging order in your Visit Summary located in the "My Visits" section of your online account.
Ultrasounds
Abdomen: Nothing by mouth* for 6-8 hours prior to exam
Pelvis or Renal/Kidney: Arrive with a full bladder. Drink 32 oz. of water 1 hour prior to exam; do not urinate
OB/Obstetric: Arrive with a full bladder. Drink 32 oz. of water 1 hour prior to exam; do not urinate
*Nothing by mouth means you should not have food or water during the time frame specified. You should also avoid smoking and chewing gum. If you need to take medications, you may do so with a small amount of water.
CT Scans
Abdomen, Pelvis, or Abdomen and Pelvis: Arrive 1 hour before your exam is scheduled to start.
Liver, Adrenals, Renal, or Pancreas: Arrive 30 minutes before your exam is scheduled to start.
All other CT Scans (with or without IV contrast): Arrive 5 minutes before your exam is scheduled to start.
For all CT Scans:
*Wear loose clothing free of metal detailing. We’ll lend you some clothes if anything you own contains metal.
*Remove any jewelry around the area you’re having scanned (or let us know if that’s not an option).
X-rays
No specific preparation instructions for X-rays. We'll see you at your visit time!
Yes, we see thousands of kids every month! Our team of dedicated providers is trained to address a wide range of illnesses and injuries affecting children. While we offer comprehensive pediatric care, please note that ZoomCare currently does not provide services for pediatric well-child visits or administer pediatric vaccines. If you have any specific health concerns for your child, feel free to reach out to us for assistance!
At ZoomCare, we handle refills for mental health medications as part of our comprehensive care. If your medications were initially prescribed by a ZoomCare provider, simply schedule a follow-up visit with our Mental Health team. During your appointment, your provider will assess your current condition and discuss your medication needs before renewing your prescription.
If your mental health medications were not initially prescribed by ZoomCare, please schedule a visit for evaluation. During this appointment, our provider will determine if continuing your current medication is appropriate and issue a prescription accordingly. To streamline your visit, please bring any current medication bottles with you.For a smoother experience, you can also contact your previous provider to send your medical records to us before your visit. Medical records can be emailed to health@zoomcare.com or faxed to 866-859-8195.
At ZoomCare, we prescribe medications based on evidence-based protocols. However, we do not prescribe medication-assisted therapy for opioid use disorder (such as methadone, buprenorphine, or Suboxone), long-acting injectable antipsychotics (like haloperidol decanoate or Abilify Maintena), or benzodiazepines.
For stimulant medications, ZoomCare may prescribe Adderall, Ritalin, amphetamine-dextroamphetamine, methylphenidate, Dexedrine, and Vyvanse. Our Mental Health specialists will make prescription recommendations that suit your needs best.
If you are submitting your care to Workers Compensation Injury, you will need to fill out one of these forms for your first visit.
For patients in Oregon:
Oregon Workers Compensation - English.pdf
Oregon Workers Compensation - Spanish.pdf
To complete the form:
1. Download the form based on your location and language
2. Fill each out. You can either use a pdf editor to select your answers digitally or print the document and take a picture of your answers.
3. Respond to the email from "provider@zoomcare.com" with your attached documents
For patients in Washington: Fill out the form here.
Please ensure you bring any necessary paperwork to your Sports Physical visit and review it beforehand to complete any student, patient, or parent/guardian sections before your appointment begins. Below, we've included a few commonly used forms, but your specific program, school, or sport may require additional forms.
Print the form required for your sport, school, or program, or download one of the commonly used forms provided below.
Fill out all fields designated for the student, patient, or parent/guardian.
Bring the partially completed form with you to your visit, and your ZoomCare provider will assist with the rest.
Attachments:
Washington Sport Physical Form
We’re sorry to hear your visit was canceled! If ZoomCare canceled your visit, you won't incur a cancellation fee. We'll give you a call directly to reschedule your appointment. We appreciate your patience as we strive to provide you with the best care possible.
No, we do not provide service animal certifications.
ZoomCare is not a hospital ER. If you have a serious but not life-threatening emergency, we'll direct you to ZoomCare Super to get Emergency Care. Alternatively, you can schedule directly at zoomcare.com or through the iOS App. At Super, you'll receive care from board-certified Emergency Doctors equipped with CT scans, ultrasound, digital x-rays, on-site labs, medications, and more.
For life-threatening emergencies, please go to the nearest ER or call 911.
At ZoomCare, we collect your office visit copay as estimated by your insurance during check-out. If your insurance indicates that your office visit, labs, procedures, or DME are subject to a deductible or coinsurance, we don't collect those amounts up front. Instead, we submit a claim to your insurance for the services provided during your visit and wait for their final determination of your financial responsibility.
It's important to note that insurance estimates are just that—estimates. Insurance companies do not guarantee costs until the claim is fully processed. Our billing process aims to minimize instances of over collection at check-out. Therefore, we collect copays immediately and wait for insurance to process other charges, which can vary.
If you've received a bill from ZoomCare, it means your insurance has finalized the claim, and there's an additional patient responsibility due for services not collected at check-out. You can pay this bill by following the instructions on your notice or logging into your patient portal at zoomcare.com.
For questions about your balance or why your insurance settled on a specific amount, we recommend contacting your insurance company for more information. You can also explore our Billing Page for additional resources.
ZoomCare’s Super clinic can treat 80% of the reasons adults and kids go to the emergency room, and it can do so faster, cheaper, and more efficiently. That’s right—our Emergency Care costs a quarter of what you’d pay at a traditional ER and involves half the wait time.
Compared to a traditional ER, Super is affordable, fast, and stress-free. In most cases, you can get in and out in about 60 minutes—compare that to the 2 hours and 16 minutes it takes for a typical ER visit. Even better, a Super visit is about one-fourth of the cost of a typical ER visit, which averaged $2,096 in 2018.
The Super Clinic is staffed with board-certified Emergency Doctors—the same doctors you’d see at a hospital ER. Super can handle many conditions that typically lead people to the ER, such as broken bones, severe abdominal pain, and much more.
Here’s a good rule-of-thumb: If you have an urgent medical issue that's not life-threatening enough to require an ambulance, head over to Super. Our board-certified Emergency Doctors are here every day from 7 a.m. am to midnight, ready to provide IV fluids, labs, medications, CT scans, x-rays, and ultrasound services. For life-threatening emergencies, please go directly to the nearest ER or call 911.
If you believe you've been overcharged for your visit after discussing it with your insurance company, please reach out to us via your patient portal. We'll review your visit details promptly and follow up with you.
Don't have a portal? No problem! You can email us at health@zoomcare.com or give us a call at 844-966-6777.
If your account is in collections, it means we've made multiple attempts to contact you via phone, text, email, and mailed statements to your verified address on file regarding outstanding balances for services rendered. If payment isn't received after these attempts, your account is transferred to our partner, QuickCollect. After this transfer, payments must be made directly through QuickCollect.
Here's how to pay QuickCollect:
You can pay online by clicking here or call 800-252-6322 to make a payment using your credit card.
To manage your payment methods, log in to your patient portal and go to "Billing & Payments". Click on the "Manage Payment Methods" tab to add or update your credit card information, including your billing address.
For payments, you can use any card without saving details if you prefer to enter them at the time of payment.
Please note: If you haven't had a visit with us but have a patient portal, the "Manage Payment Methods" option won't be available. You can also explore our Billing Page for additional resources.
Absolutely! To begin your Workers' Compensation case with us, we need to be your initial provider, unless your evaluation was done at an Emergency Room.
If you have been seeing another provider, they'll need to refer you to us, and you'll need to coordinate with your Adjuster for claim approval.
Start the process by filling out an accident report with your employer. In Oregon, this form is known as an 827 Form, and in Washington, it's the Labor & Industries Accident Form.
Please note: Both Oregon and Washington laws mandate that employers must use a Workers' Compensation company, either through the state or a commercial agency. Direct payment for medical care by your employer is not permitted under any circumstances.
To review your billing details and make payments, log in to your patient portal and go to "Billing & Payments." Here, you can see a breakdown of costs for previous visits, including adjustments made by your insurance, their payments, and your remaining balance.
You can also conveniently make payments towards your balance. Please note, overdue balance notifications will be sent until the balance is settled. You can choose to receive these notifications via text, email, or mail to your registered address.
You can also explore our Billing Page for additional resources.
The cost of our services varies depending on the care you receive. Typically, you'll be billed for the office visit along with any labs, tests, or medications provided during your clinic visit. You can view a comprehensive list of our services and associated costs, including our specialty clinics, in our Pricing and Insurance hub.
Please note: Services ordered by ZoomCare but performed at an external facility will be billed according to that facility's rates and collected by them.
We're here to help!
Depending on your location, we typically offer in-person and video visit appointments from 7 a.m. to midnight. Check out our upcoming availability!
If you have a medical question following a recent visit, simply log into your ZoomCare account and send us a message. Our team is here to provide the support you need.
For non-medical inquiries, reach out to our Patient Support Center, and we'll respond promptly within 24 hours!
Note: If you require immediate medical attention, please call 911.
Yes! During your visit, your ZoomCare provider can facilitate a referral to a specialist within or outside of ZoomCare.
You can schedule directly with a ZoomCare Specialist without a referral; however, we always suggest you contact your insurance company to confirm our specialist is in-network with your plan. You can also review our list of accepted insurance providers.
If you believe you need to see a specialist outside of ZoomCare, feel free to schedule an illness/injury visit today and your provider will discuss your needs and facilitate a referral to get you the best possible care.
ZoomCare accepts Medicare at all clinic locations. Unfortunately, we are unable to accommodate Medicaid patients at this time, even at our uninsured rates, due to specific legal requirements set by Medicaid.
We accept most health insurance plans, including auto insurance and worker's comp.
The ability to bill your plan depends on your Insurance Payer, plan type, and whether we are a participating provider in your insurance network. We recommend contacting your insurance company or using their "Find a Provider" tool to determine if we can bill your insurance and whether we are in-network or out-of-network.
For insurance plans we do not participate in, such as Tricare, travel insurances, or limited coverage plans, you can take advantage of our uninsured rates found here.
Please note, we have limited clinics that can see Medicare patients, currently located in the Seattle area at our Edmonds and Woodinville Clinics. Keep an eye on our clinic location pages to see which clinics accept Medicare.
Unfortunately, we are unable to provide care to Medicaid patients at this time, even at the uninsured rate.
You can easily reschedule your visit by reaching out to our Patient Schedulers at 844-966-6777.
If you're enrolled in our text notifications, you can conveniently cancel directly from your confirmation text. If not, please give us a call at the number provided above.
When we provide you with a referral, you have the flexibility to choose a facility that suits your needs. We recommend contacting your insurance company to locate a local provider within your network. Once you've selected a provider, follow these steps:
1. Call the facility to confirm they are accepting new patients and inquire about their appointment availability. They can also provide you with their current timeline so you know what to expect.
If you're uninsured, you have the freedom to choose any provider. Call ahead to inquire about their uninsured rates and scheduling availability. Then, proceed to step 2.
2. Let us know via your patient portal that you've selected your provider. We'll promptly send the referral along with any necessary information they require to schedule your visit and provide care.
If you encounter any difficulties sending a message, feel free to email us at health@zoomcare.com or give us a call at 844-966-6777.
We're here to help schedule your X-ray, Ultrasound, or CT Images that were ordered by a ZoomCare Provider. Give us a call at 844-966-6777 and select option 1 to book your appointment.
Currently, we are unable to accept external imaging orders. For a list of imaging facilities that can accept your order, please reach out to your insurance provider or the ordering provider. One of the most common imaging facilities in Oregon and Washington is Rayus Imaging.
Absolutely! Depending on State Guidelines, your child's age, and the reason for their visit, they may be able to attend their appointment independently.
For children over 13 years old, they may need to complete a Release of Information to allow another adult to accompany them to their visit. For those under 13, a parent or legal guardian will need to sign the Release of Information authorizing the accompanying adult. You can find the release form here or in your patient portal under health forms. Complete and sign the form, then send it to us via the portal or email it to health@zoomcare.com. Alternatively, it can be brought with them to their visit.
At ZoomCare, we're here to care for your child at any of our convenient neighborhood clinics! Please note, however, that we do not offer pediatric vaccines or well-child visits. We recommend contacting your insurer to find an in-network pediatrician for these services.
Scheduling for your child is simple:
1. Visit zoomcare.com/schedule or download our iOS or Android App.
2. Choose the location, time, or provider that suits your needs.
3. Enter your information (you must be over 18 years old).
4. When prompted, select "Add a family member?" and choose "My child." Enter their information or select them from the dropdown menu.
For Urgent Care needs, you can schedule a same-day or next-day appointment. For Primary Care, appointments are available within 48 hours. Specialty Care appointments can be scheduled up to 30 days in advance. Your accounts will remain linked until your child turns 18 years old.
Ready to schedule your visit? Booking online at zoomcare.com or through our mobile app for iOS or Android is quick and easy. With over 1,000 appointments available for Urgent, Primary, Emergency, and Speciality Care, you can find a time that fits your schedule.
Our scheduler will show you which clinics have availability and a calendar of availability. Need assistance? Give us a call at (844) 966-6777.
Note: While ZoomCare doesn't require a referral, your insurer may have different requirements. Please check with your insurer to understand the details of your coverage plan.
Rest assured, all our providers are not only licensed, but also certified by ZoomCare's rigorous clinical standards. You'll receive care from one of our dedicated Medical Doctors (MDs and DOs), Naturopathic Doctors (ND), Nurse Practitioners (FNP or NP), or Physician Assistants (PA).If you have a specific provider in mind, you can easily schedule with them at zoomcare.com/schedule or through our iOS and Android App.
Nope, at ZoomCare, we don't prescribe medical marijuana.
We understand that life can be hectic and scheduling can be challenging. To begin, schedule a visit online at zoomcare.com so we can assess your situation and determine the best course of action. After that, reach out to us through one of these methods:
1. Send a message via your patient portal and explain your situation. Our providers may be able to authorize a short-term extension of your prescription until your scheduled appointment. If they cannot, they will advise you to schedule a visit.
2. Another option is to schedule a video visit. This allows you to have a virtual consultation with a provider who may be able to renew your prescription.
Please note: Not all prescriptions can be extended. This could be due to the medication's classification or the need for updated vitals or tests to safely renew your prescription.
At ZoomCare, we prioritize safe and effective pain management. We do not prescribe opioids, benzos, or narcotics for pain management. Schedule a ZoomCare visit at zoomcare.com or on the iOS App to find out about other pain management options.
ZoomCare doesn't prescribe benzodiazepines such as: Xanax (alprazolam), Valium (diazepam), Klonopin (clonazepam) or Ativan (lorazepam).
At ZoomCare, we make sure you're covered with enough refills until your next visit. If you're running low or out of refills, it's a good indicator it's time to schedule your next appointment. You can conveniently schedule a same-day visit at zoomcare.com or through the ZoomCare Mobile App.
We're here to assist you every step of the way! Check your visit notes on your patient portal for any care instructions from your last visit, especially if you're still experiencing symptoms after completing your antibiotics. If you have further questions, send us a message through your portal, and your care team will carefully review your follow-up inquiry.
Don't have access to a portal? No problem! You can reach us via email at health@zoomcare.com.
Looking to speak with a specific provider? You can easily schedule directly with them online or through the app. You can even arrange a convenient video visit from the comfort of your home!
Normally, if there's an issue with your prescription, the pharmacy will alert us electronically so our providers can promptly address and resolve it. If your pharmacy has directed you to reach out to us directly, please don't hesitate to give us a call at 844-966-6777. We'll investigate the situation and provide you with an update on the status of your medication.
To get a new prescription, simply schedule a visit with us. We recommend medications based on what's best for your health needs. This means we will assess your current condition, ailment, injury, and medical history. Sometimes, specific requirements must be met before prescribing a new medication or refill, and our team is here to guide you through that process.
Planning ahead? If you're nearing the end of your medication supply and anticipate needing refills, scheduling a visit in advance helps minimize any delays in getting your meds.
New to ZoomCare? If you're establishing care with us and need prescriptions, please bring your current medication bottles. You can also send your medical records once you've set up your patient portal or email them to our Patient Care Coordinators at health@zoomcare.com. Having this information ready can expedite the prescribing process, especially when reviewing medical histories.
Do you think you need a controlled substance? Certain providers can prescribe these for Mental Health Medication or Long Term Medication Management. When scheduling, please specify your needs. Please note, our Primary Care clinics and same-day Urgent Care service lines do not prescribe controlled substances.
Important: We are unable to prescribe opioid, benzodiazepine, or narcotic medications. Additionally, prescriptions cannot be issued for patients who haven't had an in-person visit within the last 6 months.
At ZoomCare, we typically e-prescribe medications to local pharmacies unless you prefer a paper script. Sometimes, pharmacies might not have started on your prescription yet due to their workload. If you've already checked with your pharmacist and they don't have it in their system, no worries! Just give us a call at 844-966-6777. Our Patient Coordinators are here to assist you and make sure your prescription gets sorted out promptly.
If you recently visited and need a doctor's note for work or school, simply log in to your portal and send us a message requesting the letter. Include the specific dates for which you need the excuse so our provider can review and process your request. Once the letter is written, you'll receive it back through your portal. If you don't have access to the portal, you can email us at health@zoomcare.com. If you haven't had a recent visit and require a doctor's note, please schedule an appointment with us so we can evaluate your situation and provide the necessary documentation.
We're here to help! If you have a medical follow-up question, simply send us a message via your portal. Your dedicated care team will promptly review and address your inquiry. Don't have access to a portal? No problem! Just reach out to us via email at health@zoomcare.com.
At ZoomCare, accessing and managing your medical records and test results is straightforward through your patient portal:
Viewing and downloading medical records:
1. Log in to your Patient Portal or Patient Information Center.
2. Navigate to "My Health" on the left-hand menu.
3. Under "My Health," click on the "Visit Notes" tab to view your medical records or the "Test Results" tab to see individual results and download them.
4. The page displays document names, types, and provider names for each document. The five most recent documents are shown initially; click "See more" to view older documents.
5. Click "View document" to preview and print or download it.
Sharing medical records and test results:
1. Log in to your Patient Portal or Patient Information Center.
2. Navigate to "My Health" on the left-hand menu.
3. Click on the "Health Records" tab to access the Health Records page.
4. Specify the dates of service for the health information you want to download or share.
5. Choose your preferred method: To download, click the "Download" button. To email, click the "Email" tab and ensure the correct email address is entered (emails cannot be canceled or recovered once sent).
Support and assistance: Encountering any difficulties? You can message us directly from your portal, email us at health@zoomcare.com, or call us at 971-256-0049. For faster processing, please specify the records you need and where you'd like them sent.
Note for parents: If your child is 13 years or older, they can create their own portal account. According to HIPAA, patients aged 13 or older may need to authorize access for a parent/legal guardian. If you don't see your child's records online, use the contact methods above to request access.
If you need paperwork completed by your provider for Sports Physicals, Family Leave of Absence, Worker's Compensation, or Auto Insurance Claims, you can initiate the process through your patient portal. Simply send us a message and attach the PDF file that your provider needs. This allows us to prepare the necessary documents ahead of your visit or afterwards.
Please keep in mind that if the form contains questions we cannot answer based on your recent visit, you may need to schedule another appointment. Forms requiring a physical evaluation (such as range of motion or gait) should be completed during an in-clinic visit. Once we have all the required information, expect your completed documents within 1-2 days.
Questions still lingering? Feel free to send us a message via your patient portal or give us a call at 844-966-6777.
At ZoomCare, accessing and managing your medical records and test results is straightforward through your patient portal:
Viewing and downloading medical records:
1. Log in to your Patient Portal or Patient Information Center.
2. Navigate to "My Health" on the left-hand menu.
3. Under "My Health," click on the "Visit Notes" tab to view your medical records or the "Test Results" tab to see individual results and download them.
4. The page displays document names, types, and provider names for each document. The five most recent documents are shown initially; click "See more" to view older documents.
5. Click "View document" to preview and print or download it.
Sharing medical records and test results:
1. Log in to your Patient Portal or Patient Information Center.
2. Navigate to "My Health" on the left-hand menu.
3. Click on the "Health Records" tab to access the Health Records page.
4. Specify the dates of service for the health information you want to download or share.
5. Choose your preferred method: To download, click the "Download" button. To email, click the "Email" tab and ensure the correct email address is entered (emails cannot be canceled or recovered once sent).
Support and assistance: Encountering any difficulties? You can message us directly from your portal, email us at health@zoomcare.com, or call us at 971-256-0049. For faster processing, please specify the records you need and where you'd like them sent.
Note for parents: If your child is 13 years or older, they can create their own portal account. According to HIPAA, patients aged 13 or older may need to authorize access for a parent/legal guardian. If you don't see your child's records online, use the contact methods above to request access.
At ZoomCare, all vaccinations you receive are documented in your health records and care summaries, which you can conveniently access through your patient portal's "Health Records" tab. This includes any vaccinations that are also logged with the state vaccine registry.
If you require a detailed report of your vaccination history, you have a couple of options available: You can contact the State Vaccine Registry directly to obtain this information. Alternatively, you can send us a message via your patient portal to request your vaccine or immunization history. Additionally, you can reach out to us via email at health@zoomcare.com.
Missing a record? If you're missing a record in your patient portal, don't worry. You can send us a message directly from your portal, email us at health@zoomcare.com, or give us a call at 971-256-0049.
You can view or download your medical records including encounter notes, labs, x-rays, and visit receipts by accessing your account My Visits. 1. Go to zoomcare.com or use the ZoomCare App.2. Select "My Visits" from the navigation.3. Log in to your account when prompted.4. Select the “Provider Note” for the date of your visit. It will include all lab and imaging reports ordered for that encounter.5. A PDF will open that you can view or save on your electronic device.You can also submit a request to have zoomcare staff send you a copy of your records directly to you at the email or mailing address on file via direct message. Click here to send a direct message.
