Frequently Asked Questions

Questions about Services

Q: What do you mean by Health Care on Demand?

Guarantee Your Visit Time....Schedule Online
Paperless Check-in
Care and Treatment by Board-Certified Providers
Fill your Prescriptions On-site at your Visit
Rapid Check-Out. Insurance or Self Pay Welcome.
Need help from home or work? Try Zelp!

Q: What is EveryDay Care?

A: ZoomCare Providers are specialists in EveryDay Care. EveryDay care focuses on a wide range of illnesses, injuries and preventive care.

Q: Can you fill my prescriptions?

A: One of our most popular features is our on-site pharmacy which we call ZipScriptz. Most of our customer walk out with their medicines in hand and many tell us that they are amazed that it costs them less than the pharmacy chain. It always saves lots of time.
Note: ZoomCare only fills prescriptions from ZoomCare Providers.

Q: Can I be seen by a particular doctor? Can I be seen by a female provider? A male provider?

A: Yes, to all! Just go to Providers at ZoomCare.Com and click on View Schedule and then schedule online.

Q: Does ZoomCare care for children?

A: ZoomCare care for people from one month of age and beyond. ZoomCare Providers (ZCPs) are board-certified family physicians and certified physician assistants specializing in family medicine.

Q: Can you be my PCP?

A:We'd be honored to be your ZCP - ZoomCare Provider. Your ZCP will handle all your health care with two exceptions - true emergencies and managing chronic conditions. If you have a chronic condition such as diabetes or hypertension we can still care for you but we will help you find a chronic care provider, too.

PCP stands for primary care provider. The PCP role was designed by insurance companies to handle paperwork and bureaucracy. To streamline your care and to keep your costs down, we are passionate about eliminating paperwork and bureaucracy and that's why we decided to become ZCPs not PCPs and to create ZoomCare. Try it out. You'll see what we're talking about.

Q: Does ZoomCare treat pain?

A: ZoomCare's approach to pain management is to use alternatives to narcotics, we therefore neither prescribe nor dispense controlled substances. Your ZoomCare provider will strive to ease painful symptoms in the best way possible by utilizing methods that work, and that enhance the integrity of our provider-patient relationships. If your ZCP believes that narcotics may be appropriate for you she will refer you to a chronic care specialist or pain specialist.

Questions about Insurance and Pricing

Q: Will my insurance cover ZoomCare?

A: Almost always. Nearly all Oregon insurers cover your ZoomCare visit. ZoomCare is in-network with most insurers. See our full list of insurers. Please call or email us to discuss so we can help evaluate your individual situation.

Q: How much will my visit cost me if I have insurance?

A: If you plan to pay for your visit with current insurance coverage, you will pay your usual office co-pay plus any fees due that fall within your deductible.

If you would like to receive an estimate of the total cost including your insurer's payment, please go to Zelp! and select Get Price Estimate. Please tell us the name of your insurance company, and your plan details so that we may assist you.

Many times the final billing is at the discretion of the insurance company but at ZoomCare, we will help to define and authenticate your eligibility for coverage and provide a "best estimate" for you. It's your health, and you deserve to know how much it's going to cost you.

Q: How much will my visit cost if I do not have insurance or prefer to pay with cash?

A: ZoomCare provides simplified, discounted pricing for customers who pay with cash, credit card, debit card or check in the office at the time of care.

Q: What is a ZoomReceipt?

A: You will receive a complete record of your diagnosis, treatment and costs before your leave our office.

Q: Does ZoomCare offer payment plans?

A: ZoomCare does not offer payment plans, but takes major credit cards, checks or cash at the time of visit.

Questions about Scheduling

Q: Do I need an appointment?

A: No, but most of our customers schedule online at ZoomCare.com. Guarantee your ZoomCare Physician (ZCP) is waiting for you!

Q: Can I schedule by phone?

A: The best way is to schedule online. To schedule by phone call our Scheduling Hotline at 503-684-8252.

Q: Can I walk in?

A: Sure. When you walk in your ZoomCare Associate will schedule you for a same-day visit. Sometimes you'll be able to get right in and sometimes there will be wait. Your Associate's goal is to accommodate your schedule. However, if you're on a tight schedule, we strongly encourage you to schedule online to guarantee your visit time.

Q: What is the Wait Meter?

A: The Wait Meter gives you a rough estimate of the time to the next appointment if you were in the clinic at that time. If you are on a tight schedule, we strongly encourage you to schedule online to guarantee your visit time.

Q: Can I schedule an appointment for next week?

A: No. You can schedule a visit for the next day after clinic ends each day. For example, you can begin scheduling for the Pearl District on weekdays at 8PM for 8AM the next morning.

Q:How is ZoomCare able to stay on time?

A: ZoomCare is designed to place the highest value on your time, from our extended hours to our convenient paperless check-in. Every step of a medical visit been re-invented to streamline your experience.

Questions about Reaching ZoomCare

Q: What is the best way to reach ZoomCare?

A: Contact us through Zelp! and fill out the the Zelp form. A ZoomCare team member will respond promptly during business hours.

Questions about ZoomCare Locations

Q: Where are you located?

A. ZoomCare has four locations:

Bridgeport Village | above The Container Store in Bridgeport Village 7421 SW Bridgeport Road, Suite 220, Tigard, OR 97224

Pearl District | 202 NW 13th Avenue, Portland, OR 97209. In the Weiden + Kennedy Building on the corner of NW 13th Avenue and Davis Street, just one block north from the Whole Foods Parking Garage

Hawthorne District | 3325 SE Hawthorne Boulevard, Portland, OR 97214

ZoomCare Tanasbourne | 2711 NW Town Center Drive #2, Hillsboro, OR 97006

Q: Where do I park when I go to ZoomCare?

Bridgeport Village | Surface parking in front of The Container Store or in the covered parking garage behind the Container Store and across from Carl Greve Jewelers. Or, use free Valet Parking. Yes, it's true. Go ahead and use Valet Parking and ask your ZoomCare Associate to validate. The Valet Parking Station is in front of Oregon Scientific across from the parking garage.

Pearl District | Whole Foods Parking Garage or on the street

Hawthorne District | ZoomCare Reserved Parking behind the clinic or on the street.

Tanasbourne | Park in the parking lot in front of the clinic or in any of the surrounding parking area in the Tanasbourne Town Center.

Questions about ZoomCare Ethics Policies

Q. Why are pharmaceutical representatives prohibited from ZoomCare?

A: ZoomCare recognizes that the pharmaceutical industry and the medications they invent and produce are vital for human health. However, we believe that their products should be evaluated and prescribed strictly on scientific merit.

ZoomCare prohibits pharmaceutical industry sales representatives from calling on Our Specialists and clinics. ZoomCare Providers are highly trained specialists in the use of pharmaceutical therapies who receive continuous training in the use pharmaceuticals and who have access to the latest scientific research. Simply, we choose to only evaluate purely from a scientifically critical perspective.

ZoomCare has, since its founding, prohibited pharmaceutical industry representatives from calling on Our Specialists and Neighborhood Clinics.